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Shopee Xpress is an integrated logistics service by Shopee. It aims vĩ đại deliver your items in the fastest time possible. Delivery time may vary from 1-3 business days. Shopee Xpress operates seven days a week from 9AM - 6PM (excluding selected holidays).

Since it is one of Shopee’s supported Logistics partner, you can easily keep track of your order directly via tiện ích, trang web or on the Shopee Xpress tracking site. Shopee Guarantee also applies with orders from Shopee Xpress.

Shopee Express tracking

Shopee Xpress is integrated within the Shopee platform. Item/s may be sourced from different places, delivery time may vary from 1-3 business days.

You can easily keep track of your order directly via our mobile tiện ích or trang web.

Is it possible vĩ đại re-arrange the date and time of delivery? What if I will not be around at the time of delivery?

Delivery partners are advised vĩ đại wait for a maximum of 15 minutes upon arrival at the delivery location. Shopee Xpress will attempt vĩ đại deliver your order for up vĩ đại 2 times only.

Can someone receive my order, on my behalf if I’m not available?

If you will not be available vĩ đại receive your order, you may assign someone vĩ đại receive the parcel on your behalf. Your representative must be provided with an authorization letter vĩ đại receive the package, especially if it is prepaid.

Can I pay for my Cash-on-Delivery (COD) order after I have opened and checked the package?

Opening of parcels without cash payment is strictly prohibited. Our delivery partners will not turn over the package without receiving full payment first.

Shopee Xpress shipping and delivery status



Incomplete Address

Details such as street number, barangay, correct zip code is incomplete which resulted vĩ đại inaccurate location

Address does not match

Parcel address didn’t match current location of buyer

Inaccessible Location

Buyer address can’t be located due vĩ đại calamity driven factors, nationwide

Buyer not on location

Buyer not on the parcel address

No payment received (COD)

Buyer didn’t provide payment / parcel vĩ đại be returned vĩ đại rider - need vĩ đại confirm with buyer if will resched delivery within SLA 


Only vĩ đại be used for parcels that were assigned vĩ đại incorrect hub / out of serviceable area

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Insufficient Time

Rider exceeded 7PM time which is the EOS of Finance team
Considered as courier’s fault

Item lost

Rider lost item

Damaged item

Rider delivered damaged item, buyer opened parcel real time


Rider was involved in accident, traffic violations and other life-threatening circumstances

Rejected by buyer

Buyer not interested with parcel

Buyer Re-Schedule

Buyer informs the rider vĩ đại deliver outside SLA (after 3 days from AWB date)

Your parcel has been received by sorting center

The order has been successfully picked up.

Your parcel has arrived at destination hub

The order has been received at destination hub and ready for sorting

The order has been taken by the Courier

The order is on the way vĩ đại the buyer.

Order has been delivered

The order has been successfully delivered.

Track the Shopee Express cargo using waybill, as well as any postal and courier shipment from Trung Quốc, Israel, USA, UK, Italy, France, Netherlands.

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